Question 1

What is Fonda?

Accepted Answer

Fonda Technologies, or “Fonda”, is a trusted technology partner to hundreds of Latino-owned restaurants and growing. We help restaurants manage and grow their digital revenue by creating digital storefronts for them and by helping them manage their online presence on platforms such as Google, DoorDash, Uber Eats and Grubhub. Restaurants are able to manage all their online orders through one tablet instead of managing multiple tablets.

Question 2

What services does Fonda offer?

Accepted Answer

Fonda offers an online storefront, online marketplace management, menu management, and order simplification. Fonda can manage any or all of your online sales channels. For example, we can create an online storefront for you to accept digital orders. We can also help you manage and optimize your presence on top online marketplaces such as DoorDash, Uber Eats and Grubhub. If you’re not on these marketplaces and want to get on them, we can help you get on them. In addition, you get one tablet to manage all your online orders. You also get one consolidated detailed report of all your online sales and one payment. With Fonda, you can also manage your online menu in one place and automatically have it synched up with your online presence and online marketplaces. You can think of Fonda as your right hand for anything related to online orders.

Question 3

How can Fonda benefit my restaurant?

Accepted Answer

With Fonda, you save time and grow revenue through online orders. By partnering with Fonda, restaurants will grow their online visibility, attract more customers, optimize operational efficiency, and ultimately increase profitability. Our solutions are designed to simplify the digital journey for small businesses, empowering them to thrive in a competitive market.

Question 4

Who are Fonda's typical clients?

Accepted Answer

We primarily serve Latino-owned and small family-owned restaurants across the United States, offering specialized support to help them navigate and succeed in the digital landscape.

Question 5

How does Fonda handle customer support?

Accepted Answer

Fonda provides dedicated customer phone support to ensure our restaurant partners receive timely assistance and guidance. Our support team is available to address any questions or issues restaurant owners may encounter.

Question 6

Is Fonda's platform easy to use?

Accepted Answer

Yes, Fonda's platform is designed with user-friendliness in mind. We prioritize intuitive interfaces and clear navigation to make it easy for restaurant owners to manage their digital presence effectively.

Question 7

Can Fonda integrate with existing restaurant systems?

Accepted Answer

Yes, Fonda integrates with a variety of sales channels, including popular delivery apps like DoorDash, Uber Eats, Grubhub, POS systems, and other tools.

Question 8

How can I get started with Fonda?

Accepted Answer

Getting started with Fonda is simple. Contact us through our website to schedule a consultation. We'll discuss your restaurant's specific needs and tailor a solution that fits your business goals.

Question 9

Does Fonda offer customizable solutions?

Accepted Answer

Absolutely, Fonda understands that every restaurant is unique. We offer customizable solutions to meet the specific requirements and preferences of each client, ensuring a personalized experience.

Question 10

Where is Fonda based?

Accepted Answer

Fonda is headquartered in San Jose, CA, but our services are available nationwide to Latino-owned restaurants throughout the United States.

Question 11

How do I manage multiple delivery apps and online orders with Fonda?

Accepted Answer

Fonda was designed with ease of use in mind, specifically for non-technical restaurant operators. It simplifies the process of accepting and processing online orders efficiently. With Fonda, all your orders from platforms like Grubhub, Uber Eats, DoorDash, and direct online orders through your branded digital storefront are consolidated into a single tablet and printer. The entire process is automated, allowing you to focus on preparing great food and handing it to drivers.

Question 12

How can I increase my revenue with Fonda?

Accepted Answer

Fonda offers expert menu builders who customize and optimize your menu for the best online ordering experience. You can easily enhance items with customizations and upcharges, transforming a $10 item into a $16 item. Plus, you'll eliminate lengthy "special instructions" paragraphs from customers.

Question 13

How long does it take to get onboarded with Fonda?

Accepted Answer

The onboarding process typically takes 10 to 15 days on average. The duration may vary based on your menu complexity, restaurant size, and integration preferences. Your dedicated account manager will guide and support you throughout the entire process.

Question 14

How will I receive payments for online orders and deliveries?

Accepted Answer

Fonda provides a single weekly payout that consolidates all your processed orders for the week, accompanied by a detailed report. This streamlined approach means you no longer have to track multiple payments from different delivery services separately. It's a solution both you and your accounting team will appreciate.

Question 15

I’ve never heard of Fonda. How do I know you guys are as good as you say you are?

Accepted Answer

Fonda was started by Daniel Hernandez as he worked to solve a need for his family’s restaurant. You can read our story here. Fonda has quickly grown to serve hundreds of restaurants and continues to grow. If you’re ready to start working with Fonda and would like to talk with some of our happy restaurant partners, let us know and we can connect you with restaurant operators who rely on Fonda to handle their online business.

Question 16

Does Fonda collect funds for us from our online business?

Accepted Answer

Yes, Fonda handles all payment processing and consolidates payments to you from multiple sources into one weekly payment.

Question 17

What happens if there is a disputed charge or transaction with an online order?

Accepted Answer

Fonda team members handle all disputes for you. This allows you to focus on your business while we handle all of your online operations.

Frequently asked questions

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